Originally Posted by daniellam
FYI, Travel Agents can get debit memos (fined) if they issue tickets incorrectly.
This can involve the airline sending a debit memo for all the segments priced at "Full F" !!
But then the travel agent can blame the BA Rate Desk for their error...
Irrespective of whose error it is, the ticket is wrong as it is not what the customer wanted. He wanted an AONE4 and not an AGLOB4 which is mileage based and not continent based. Yes the fare for both are identical - but only at the 4 continent fare and not others.. ie AONE3.
Bring your ticket back to the TA and get it reissued. There should be no fee as the error laid between the agent and the communication between them and the airline rate desk.