Originally Posted by
floridatraveler90
For reference they gave 5k points per night for a 4 night stay. So 20k points total. However, I haven't seen those hit my account yet. Decent amount of points but would still prefer breakfast.
Any suggestions on what to do next? I'm not sure if I should call the diamond line again and tell them that they still refused. It’s pretty awkward considering we are still staying here for 3 more nights.
You didn’t start this; the hotel did by flagrantly violating the program rules. They need to be hit in the head with a 2x4–metaphorically, of course—and you’d be doing a favor to other guests as well as to yourself. Keep the Diamond Desk on top of them until they shape up.
Please name and shame the property. That’s not necessary for a good-faith mistake, but it’s important in cases of defiant wrongheadedness such as the GM is exhibiting here. (Name him/her, too.)