FlyerTalk Forums - View Single Post - No Availability Over the Phone (Award) but Available Online

Jan 18, 2024 | 4:10 am

#6

ricardojrsousa

Join Date: Jun 2013

Location: Portugal

Programs: TK Elite+, FB Platinum, BAEC Silver, ALL Diamond, IHG Diamond Royal Ambassador, Hyatt Globalist

Posts: 353

Quote:

Originally Posted by surryson

If they have retrieved your PNR still have it on their screen whilst doing the availability search for MADOPO, the system will consider that as married segment availability.
If you were to call up and on a fresh call and just ask for MADOPO availability, without mentioning that you hold and existing booking SCL-MAD, I suspect the availability will be there.

Alternatively, it could be that the availability is limited to specific office IDs, known more generically on here as point of sale availability.

thanks - but just to be clear - in such case I wouldn’t be able to add it to the SCL-MAD. What you are essentially saying is that indeed this is a married segment issue that I wouldn’t be able to overcome (unless the whole thing was available which is not likely to happen at all) right ?

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