Originally Posted by
yyzgigi
With a flight cancelation (officially for weather) was moved from a purchased PE seat and confirmed J upgrade to a plane with no PE and full in the front. I recognize the upgrade is just gone, but what is the process to request compensation for the downgrade from PE to Y? I don't see an obvious category on the customer service options.
I'm guessing this is ex-Canada, but it's not explicit in your message. It matters to your question whether your flight is ex-EU or not.