Originally Posted by
hockeystl
FA says... "Yes, we have the Chinese option, would you like it?" You accept. FA then serves meals and comes to you and tells you they dont have it AFTER offering it you and AFTER you accepted.
Originally Posted by
hockeystl
Wasn't sure about sizing so asked for rec from FA. She suggested M which I accepted.
I have no idea what your conversation was, but you didn't know what size you wanted. She gave you a suggestion.
Turns out they didn't have it.
Originally Posted by
hockeystl
This is a service failure to me both in air and in a restaurant. If it's not available then don't offer it. Simple.
It's really no difference from a restaurant giving you a menu. Offering you everything there is on the list. After checking with the kitchen, it turns out they actually ran out of broccoli - and ask if you would like some bak choy instead.
But some people would love to make a scene out of whether or not they can get a
free gift ¯\_(ツ)_/¯