Didn't realize I had to answer such an obvious question - but if a FA offered a few choices of meals to me, and by the time I place my order/choice, and another pax have already requeseted it / it's no longer available, I have no problem selecting something else. That's not a service failure, that's just you too late picking your choice. Don't tell me this has never happened to you at a restaurant before???
We're talking about F class on a supposed world class carrier, not the daily special at Applebees. But I'll play along so you can be entertained.
FA says... "Yes, we have the Chinese option, would you like it?" You accept. FA then serves meals and comes to you and tells you they dont have it AFTER offering it you and AFTER you accepted. This is a service failure to me both in air and in a restaurant. If it's not available then don't offer it. Simple.
