Originally Posted by
hockeystl
Follow-up wasn't immediate [mod edit]...there was a lag of about two days from when I sent my correspondence to when I received a reply. And I was given contradicting info on the flight which was clarified in my correspondence with HQ after their internal review.
Wow, BINGO! Finally someone here realize response aren't immediate - yet you expected one the day after your flight!
Originally Posted by
hockeystl
Never answered the question if a FA states the Chinese meal is available at time of order...and you make that selection, do you not feel that would be a similar service failure if FA returns saying the Chinese meal is no longer available....especially if you were sitting in F?
Didn't realize I had to answer such an obvious question - but if a FA offered a few choices of meals to me, and by the time I place my order/choice, and another pax have already requeseted it / it's no longer available, I have no problem selecting something else. That's not a service failure, that's just you too late picking your choice. Don't tell me this has never happened to you at a restaurant before???
But hey - that's just me. Not sure about others....they might love making a scene out of it.