Follow-up wasn't immediate [moderator redaction] ...there was a lag of about two days from when I sent my correspondence to when I received a reply. And I was given contradicting info on the flight which was clarified in my correspondence with HQ after their internal review.

And given the lack of F awards using AA miles now, don't think that'll be a problem.

Never answered the question if a FA states the Chinese meal is available at time of order...and you make that selection, do you not feel that would be a similar service failure if FA returns saying the Chinese meal is no longer available....especially if you were sitting in F?