Originally Posted by
ani90
It's shocking how they sometimes fail to do this simple step. Or maybe it's AI and a programmed reply that handles most email complaints so a human has never read it. When eventually they do get to read it and act on it (by the third or fourth email), it based entirely on data that could have been gathered from the first email.
Don't get me started on that. UA also has a habit of not responding to a reply, so you don't get one email chain. I must have about six case ID numbers so far - so your AI point is very salient. I have sent the same documents about four times - and have now been asked by someone (using a different email) to provide them again. I'll post the note in this thread now.
Ok, so here's the latest response from UA. Must be from a different department, but I have to submit paperwork I've already given them....four times....
The words in bold are UA's emphasis. The note came from
[email protected] - which has managed to confuse Thai Airways with Turkish Airlines.
"Thank you for reaching out about your missing flight. To submit a request to Turkish Airline on your behalf for authorization, we need a copy of the boarding passes (received) and ticket receipt (that includes
your name, ticket number, price, flight numbers, purchased fare class, dates and cities of travel). If you no longer have your ticket receipt, you may be able to obtain it from the airline you flew or your travel agent.
Please reply with attached document(s) to this email. The file size should be limited to 1 MB and in one of the following file types: PDF, JPG, GIF, TIF, and TIFF.
We look forward to your reply."