I hope this is the right place to post this but if not, apologies.
I’ve booked three nights with IHG and to use most of my points, I’ve split the bookings into two. Apart from spending the points, I also paid about 130€ fees. The transaction made with IHG for these fees was reverted (so money returned) and I don’t know why. I’ve received no communication from them and the bookings still show up as active.

Has anyone encountered this or can advise on what to do? Want to make sure the rooms are indeed booked.