I was looking through my points earnings over the last 18 months and noticed that one stay didn't accumulate the points I would expect. I was going to submit a missing stay request but I noticed this text on the page
I booked and paid for it through Chase Ultimate Rewards which is certainly a 3rd party site. Chase pays the hotel via a Visa card though. Is this just a junk policy and I am SOL? It would be about 11k base points alone.
All the major hotel groups have this policy.