Originally Posted by
Infrequent Talker
Thank you all for your input and food for thoughts.
To be honest, I was hoping there would be a consensus around one of the options I had listed.
Aside from CWS with some useful input on how to pursue your case, instead you got all sorts of people telling you why you shouldn't book through OTAs in the first place...
Good that you finally got the refund that you deserved, albeit after a prolonged wait.