Originally Posted by
Adam Smith
It's possible that it was flagged by the dupe detector and you weren't notified. I've never been notified of any booking it has cancelled - one fairly definitive observation I've made is that it never notifies if either booking involves a flight pass credit. Not applicable in your case, but I've had other situations where I know it has been flagged but I've not been notified.
Unfortunately there's no self-serve way to tell whether something has been flagged. It does apparently flag the file or put notes on it or something, so AC agents can tell if they look at the booking that something has been flagged. It's possible that's how the Concierge knew about yours.
The concierges get a printout of all SEs travelling from/through(/to?) their station that day.
At YYZ, they might miss it. I've seen the printout at YEG, and it's... smaller than you'd assume.
I'm 100% sure that's how they noticed it.
I've also had emails from SFO 3 days in advance about this, because certain concierges are that proactive. In that case I forgot I had two, so I cancelled one myself.
Originally Posted by
billdokes
Neither were cancelled by the system, I ended up cancelling both of them (without any cost or penalty as a SE) as I didn't end up going to YEG as planned prior. Not really sure how they can justify cancelling flexible bookings that conflict when they could be legitimate and by some of their most valuable clients...ie: a SEMM Management Consultant that needs to travel but isn't sure if they can make the 2 pm or the 4pm, or the SE2MM IT Consultant who isn't sure if they need to be in EWR or YYZ on a given day....I'm sure we could come up with many more examples.
Isn't that the whole point of flexible bookings? They cost a TON because they are flexible and can be refunded?
No, the point is that if you decide you're not going somewhere, you can cancel.
Or if you end up needing to go somewhere else, you can change without fees.
Their intention is not so you can hold space in 8 flights when in reality it would be impossible for you to take more than 1.
Originally Posted by
expert7700
I have a hard enough time not getting my and my son's bookings cancelled as duplicate. ZERO caracters in our first or middle name match, we have completely different birthdates, and different Aeroplan elite numbers.
I mean if you're going to bring that up, you should probably mention the actual reason you know it's a problem...