Originally Posted by
yitianjian
What do you consider a reputable OTA versus a sketchy OTA? I assume Expedia, Booking, and etc. other larger companies in the former, ones like GoToGate, etc. in the latter?
If you hone in on the really good deals in the premium fares forum, you'll stumble upon sketchy on a regular basis, as those guys are often the last men standing.
Originally Posted by
Heyden
Twice bitten and I've sworn off OTAs. If everything goes smoothly then the OTA is fine but if there is a problem you soon discover airlines regard an OTA passenger as being among the lower forms of animal life. I also haven't found huge savings between OTAs and dealing directly with the airline or hotel. Even if it is marginally more expensive reducing the impact if there's a problem is worth the price and if you have status it's a no-brainer.
You seem to ignore the fact that many airlines (e.g. EVA comes to mind) are far more annoying to deal with than travel agents. I also find changing from one airline to another is easier with competent OTAs.