Channa,

Perhaps you did not read my post correctly. Nowhere in my post did I even elude to the fact that empoyees take priority over paying customers. What I did say was if there was an empty seat on a plane I do not get it for free and it is part of a benefit I receive for working for airline. I fly standby, the last to get on the plane once all revenue standby customers have boarded. To me that benefit is just like having an expense account. It's personally very important to me.Rarely do I get BF/FC on an employee pass. And for your information I also buy revenue tickets and am myself a Silver Elite.

As a single mother I know who feeds my hand! And as I have stated in other posts I'm one of those people you talk to on the phone who try's to find a solution to your problem. So that both Continental and the passenger has a win-win situation.

I joined this forum because I care about my job. Management doesn't even know I'm on here. I talk to you guys everyday. You get frustrated and irate and take it out on the person on the other end of the phone. I wanted to know where all that anger and frustration was coming from. If you talk to me on the phone you will get a solution to your problem. You may not agree with the answer but you will get a solution.

As far as resentments towards business travelers, this is simply not true! Like I said I talk to you guys everyday sometimes 12 hours in a day. My personal opinion is not a CONTINENTAL opinion. I used to be one of you business travelers. I cherished the miles I earned while using my employers dime.

I can't tell you how many meetings I have been in at Continental about the importance of our customers. No one is paying or coaching me to sell Continental. They have their problems just like everyone else. I like my job, I like to deal with passengers because I can relate to them. Being on this forum will just improve my ability to do so. KNOW THY CUSTOMER, Business 101.
I don't make management decisions I just try to relate to the customer. That does not exclude me from having a personal opinion. Unless I'm not allowed to have an opinion on this forum because I work for an airline.

As far as your replies to my posts, you are entitled to your opinions whether they are nice or not.

Pananna