FlyerTalk Forums - View Single Post - AmEx Bonvoy Brilliant Luxury Card [General Discussion Thread]

Jan 14, 2024 | 9:00 pm

#3665

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Join Date: Jun 2014

Location: TPA

Programs: AS, BA, Hilton, IHG, Marriott Gold

Posts: 3,131

Quote:

Originally Posted by nexus7556

I'm sorry if this has been answered in the thread already (its quite long now). I recently had a stay at STRAFhotel, I charged it to my Brilliant card, however I only received 2x points because the merchant was categorized as "Merchandise & Supplies". I called Amex about this and they said there is nothing they can do to correct this, but they can open a case to help recategorize this as a Bonvoy hotel in the future. As a new Brilliant cardholder I'm wondering how often this happens? and is there really nothing they can do to correct the points?

Quote:

Originally Posted by nexus7556

I had this happen again at the Madi Paidi Bangkok.

I had this happen for a hotel in Tel Aviv. AmEx couldn't keep its story straight on whether this was a Marriott decision or a hotel decision, and I never got satisfaction. But I saw a later post from someone who said he did get 6x for the same hotel.

And again for the Royalton in Grenada; I haven't even tried to argue with AmEx given the previous result. And this was a fairly pricey all-inclusive resort, too.

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