One more data point of the stupidity and irrationality of LH "Customer Service"

• Mrs Lurker and I are on separate locators but same itinerary and same fare class (V) for a multisegment trip with one LH leg.
• She gets opportunity to select seats at purchase for no fee. I do not. (Curious?)
• I call LH customer service in USA, ask for seat assignments and am offered them for about $20 (forget actual amount). I ask if *A gold might receive this benefit for free? (I am a UA 2MM 1K if it is relevant.) She types for a moment and says "I stand corrected" and assigns me a seat. "Thank you" Hang up.
• Next morning at 6:30 am USA time, I am woken by a call from Frankfurt. Agent with same name and accent, identifies herself as "the agent who spoke with you yesterday". Continues: "I made an error - only LH *G are eligible for free seat assignments. We are taking away your seat assignment unless you'd prefer to pay for it."
• I explained that she had woken me and that I thought this was the craziest example of "Customer Service" that I'd ever come across.
• On checking, my seat assignment had been revoked.

So how much time and energy did it take in an organization LH's size for this agent to be advised internally that she'd made an error and for her to be asked to call me and lose any semblance of customer goodwill by doing so?

I know you could argue that, it could have just been taken away and that she need not have called (and that's what others here have reported), but waking me with 2 international calls so as to break through a phone DND???

Let's just say that I work in a customer facing role and LH's idea of CS and mine are not aligned.

Lurker