FlyerTalk Forums - View Single Post - UA cancels/MX my award flight,refuses to book another airline in biz (eventually did)
Old Jan 14, 2024, 2:25 am
  #2  
ua_sp_102366
 
Join Date: Oct 2015
Location: Chicago, IL
Programs: UA GS, Marriott (Plat Premier, LT Plat)
Posts: 258
They can’t downgrade you! The flight was cancelled due to mechanical issue. It’s on UA to get you to the US in the original ticketed cabin which in your case is Polaris Business. I’d call again and ask. If they still push back file a complaint with the DOT.
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