Originally Posted by
Bohemian1
Odd one for me.
Me and Ms. Boh going to Winterpeg on CO revenue tix. Applied for the upgrades shortly after booking and all looked good. Went to check the trip in the iOS app today and zero evidence of any requested upgrade. Ditto with AC.com. And Cow Tool just shows "Error displaying flight segments". So I called in.
The very friendly rep said that she can see the request, the deducted e-ups, and the waitlist for both PNRs. Really odd. She said that she'd report it.
I'll chalk this one up to AC IT.
I just had to rebook a flight that had a change in itinerary. I was cleared for an upgrade so I had to request my upgrade again. Call agent said everything looks fine on their end. I got a booking confirmation but no eupgrade confirmation. Can't manage my booking online and Cowtool PNR also says "
Error displaying flight segments". iOS app still is showing my old flight itinerary. Called back in, agent still says everything looks fine so I'll check again in the morning and see.