Name of the hotel:
Palladio Hotel Buenos Aires - MGallery
What is your ALL status?
Diamond
Were you (or for multi-stayers were you generally) happy with the hotel/stay?
It's a good hotel, nothing to write home about but well maintained and overall a nice MGallery-level property in our case with a spacious suite that delivers.
Which room did you book and which upgrade did you receive?
Booked: Deluxe Suite with 1 kingsize bed, balcony and park view
Got: Exactly the same, no upgrade within the suites.
How are the rooms?
The suite itself was very spacious, clearly not "luxury-level" in terms of amenities or finishing but very solid. Well maintained, big balcony was a nice touch although it faces the (busy) street. Hotel on the older side with some maintenance / upkeep done which keeps it rather enjoyable. Amenities on bathroom rather lower quality (was expecting more for Suite-level). Overall we enjoyed our stay.
What was good and what was bad?
Good- Good, spacious room (or in this case I should say suite).
- Nice, available and polite service from (a ton of) staff at every interaction;
- Very good meals at restaurant;
- Bottles of water each day (hate when hotels cheapen out on this)
Bad- No upgrade;
- Mediocre breakfast;
Did you get club lounge access? How was the lounge?
No Lounge
What about welcome drinks, welcome amenities or any other special perks?
Voucher for drinks (for 2) that could be used incl in the restaurant.
Wine bottle and macarons waiting with a note on the room.
No upgrade.
Fresh water bottles each day.
Message from GM in local language (Portuguese) was a nice touch — although maybe because they have a ton of Brazil guests that makes sense.
Value for $$ / Vouchers
It was ok. Compared with other alternatives in the city and given we stayed at a spacious suite we felt it was a fair balance and would return knowing this is not a luxury stay, rather a "above average, premium experience".