Weird. Applied for 2nd renewal for the better half and myself a few months ago. Her card showed up a couple weeks ago. No interview required.

Mine has remained in Pending until last week. I was unable to update my new drivers license info until last week. Now I'm showing as conditionally approved but requiring interview.

I cannot seem to schedule an interview either remotely or in person on the calendar.

I suppose it's not that big a deal given that the extension beyond expiry is quite a long time but I'd just as soon have a new card with the fresh expiry date.