Originally Posted by
SKT-DK
I usually know where I am going too - or do like yourself. The problem is mostly at pick-up time - for instance, at our condo, Bolt always leads the driver into a small dead-end alley where only motorbikes can pass, whereas it really is very simple taking the right way. And then they are stuck there not knowing what to do and unable to figure out the simple task of getting out. The result - add at lot of wait time.
Add a "Note to driver" with the info required. Once you've done it once it'll come up automatically if you're booking from the same location again. Can't guarantee they'll all read it but at least it gives you a chance.
Alternatively, add an accurate entry on openstreetmaps for your condo. Bolt appears to use Google APIs with openstreetmaps behind them.