Originally Posted by
KingCanute
Maybe... I would call again and explain that you were told by another agent that the ticket was invalid but that it still shows as live now in Manage Booking, so can they double check the status please. If they haven't taken any avios or cash it might turn out to be a bank error in your favour of course but I would expect it much more likely to be automatically cancelled at some point. You may want to ask them if they can process any outstanding payment over the phone. Check before calling for alternative timings with availability you could suggest if needed. Just assuming it's OK when there has been no payment and they have said your ticket is invalid seems somewhat risky to me.
I know, super risky... All I want them to do is re-book the ticket on those exact flights (do whatever it takes to un-void the ticket, release two more award seats, etc).
They've taken the points now (although the transaction doesn't show in the Avios log), so I couldn't re-book if I tried... but they keep saying it's voided even though manage booking says confirmed, I can add special meal requests, seats are unavailable on the flights... (but I can't change seats).
So they voided the ticket, and luckily I was able to re-book on the exact itinerary (phew).