No FSS for OW<-->AA JFK Connections (Jan 2023)
Just tried to book FSS for a tight connection at JFK in March. First, told no Select level services at JFK but otherwise shouldn't be a problem, then agent called JFK to confirm staff availability and was told "nonono, no more FSS for OW partners to AA connections." I asked the agent to get into the operational notes and indeed, the guidance is to no longer sell FSS for OW<-->AA connections (and to not call JFK to ask! Whoops, sorry to the lovely agent). So now we're being shunted to foreign carriers for premium international services but can't buy extra premium services? Very disappointing.