I have a reservation to fly LIM-PTY-LAX in a few hours. The LIM-PTY leg was not scheduled on a MAX bird but it was nonetheless cancelled. Their email says I can request a refund but i can't find a way to do it online. I bought directly from the Copa website as a guest and no I even created an account with them. But still no luck. Does anybody know? I'm currently on hold with their call center.

ETA: They eventually answered and walked mw through the long and convoluted online refund request. I bought a nonstop LIM-LAX through Latam.