Originally Posted by Schnit

My $15k spend tracker is still not there. I just chatted with Amex Chat and they claim its my issue, that it is still there.

I used the 2023 spend summary under statements and it confirms I am at $15,225 of spend last year. I put through a charge on 12/24 that put me over the limit (same date my state closed).

I tried chatting twice and both reps insist I will not get the certificate until my 1/24/24 statement closes. Historically I always got a notification email around 4am, after 48 hours from the charge, and the following morning got the Hilton email.

Anyone else experiencing the same delay?