Originally Posted by
DCA writer
I advised them of the mistake within hours of the booking, but then the TA didn't cancel for free and rebook and instead added remarks to the reservation about the typo. .......
The travel agent said she couldn't cancel and rebook the flight anymore--but when I look at the booking in United's app and select the cancel option, it says I'd get credit for what appears to be the full value of the flight. If I remember correctly, flight credits on TA bookings have to be handled by the original TA (I had one such credit from early 2020 expire), but then would the credit still be attached to the incorrect version of my last name? Or could somebody at United fix that, since it wouldn't be entangled with the OAL segments?
I would find a new TA
This is literally their job, should have been correctly resolved when you immediately (well within "hours") let them know of the problem.
Not only are you having the issues with applying the PP, I am also going to assume you will have trouble getting the flights to credit to MP without some serious manual intervention.