Originally Posted by
bl5965
Following with interest. Data point: Called 7 Jan 2024 and also told they can't book it due to some sort of 'embargo' from AY. No timeframe on resolution.
What they told you is simply rubbish. HUACA. It took me four calls today but eventually I got a fella who had heard about this problem, knew the work-around and was able to book my redemption manually. HEL>LHR on AY with BA Avios.