Originally Posted by ArthurSFO11

You can call Hyatt customer service and ask what is the standard room category at this property. There's a few things you can try to find an award stay (or a standard rate that you can follow the advice on this thread on how to book with points). That said, I poked around a bit to check the resort's availability (September for hurricane season and Jan 2025 since those dates just opened), and I only see two rate types available - member rate and "Best Year Yet!" It's strange that the hotel isn't offering a standard (or any other) rate for any room type, but that could also explain the lack of awards.

For finding awards, have you tried different variations of 1) stay duration and/or 2) day of the week check-in?

Lots of hotels have minimum stay requirements, and I have also found (anecdotally) that it's somewhat easier to find award stays for check-in on a Sunday (though this is likely driven more by available inventory than anything else). Some resorts dis-encourage people from checking in on a Saturday, and at least in the Bay Area, the Hyatt resorts (Ventana, Carmel Valley Ranch, etc.) often don't allow a one-day stay checking in on a Saturday even for paid rates.