It was one of those occasions that any traveler eventually comes up against - however I was so taken aback by the poor condition and potential hazard issues that I there and then rattled off an email to Hilton CS, the hotel's Front Desk manager and the Group Manager of the three Hiltons in the area (Hilton FCO, the HGI at the far end of the airport and the brand new Hilton EUR La Lama a few Km away are under common ownership). As it happened the night I arrived there was a conference crowd checking in as well so the significant delay in getting into the room was an irritant even before the other issues were apparent.

I received 25000 points as Service Recovery on checkout (an approximate 40% rebate on the cost of the room) which for an overnight 'crashpad' stay I was reasonably happy with.

(though I've since had 'better' when the hot water supply went out on an overnight at Doubletree Excel London and they gave me 30K points which effectively comp'ed the entire cost of the stay).

Aside from the inconvenience of having to get the shuttle bus I preferred the HGI, where I stayed on my return leg, which is a good decade or more newer.