Originally Posted by PaulC852

One thing that potentially bothers me is the choice of route - will Addison Lee always take the shortest route, even if traffic conditions mean that it will take much longer? For example, last summer we needed to get from Twickenham to Stansted. That's well under 70 miles by the shortest route through Central London, but over 70 miles by what is often the quickest route round the M25. Who decides which route to take? If Central London is jammed up will A-L go the quick way, and, if so, do I have to pay the extra on the day?