SUB not posting into business AA account
Originally Posted by
Satej999
Hi folks
I did some research and found this.. can anybody tell me
This time I received Laura in Maryland, what a difference! She explained to me that there was a “compatibility issue” for all cards issued after November 13th and before March 31st due to “AA updating their systems for the merger”. Strangely, she noted that it only impacted the bonus miles and not the monthly statement miles. Anyway, she said that Citi was aware of the issue and that all impacted accounts were being manually updated with AA. She was able to verify my AAdvantage# and told me that my manual verification occurred on April 12th and that the miles would post to my account by the 28th. Well, I logged in on the 28th and there they were…sort of, 40K of the 50K posted:
I was also approved for citibusiness AA card. I had the offer that said spend $6000 in 6 months to get 75000 AA miles.
I met thr spend requirement and the Jan 4th statement says I received 75008 SUB but only the loyalty points posted in the business account. I guess i have to have somebody from Citi AA customer servide perform a manual update.. any suggestions?
Last edited by Satej999; Jan 6, 2024 at 8:30 pm
Reason: I also have similar issue SUB not posting