Originally Posted by
Doppy
Seems extremely unlikely with this much notice and only being oversold by four that there will be any invols
Those with seat assignments in the new config especially if UA elites should not be worrying.
Non-elites without a seat assignment if not unaccompanied minor or disable are the ones that should be worried (or looking for a payout)
if after reaching out to passengers, there is a still an oversold situation (which is unlikely),
the process is
United's involuntary denied boarding (IDB) process is automated and customers are not subject to discretionary choice by agents. This is our process:
- First, agents will deny boarding if a passenger does not have a seat assignment prior to boarding the aircraft.
- Customers are then sorted by fare class (estimated fare paid) and type of itinerary.
- Customers with the lowest paid fare are placed at the top of the list for involuntary denial of boarding.
- If a group of customers paid the same fare, then the group is sorted by time of check-in.
- Customers with frequent flyer status will not be involuntarily denied boarding, unless all of the remaining passengers have frequent flyer status, in which case the lowest status will move to the top of the IDB list.
- Customers with special needs (unaccompanied minors, passengers with disabilities) are excluded and are not involuntarily denied boarding.