From one of the top airlines in the past, CX has dropped so far down in terms of service quality. Our recent flights for the holiday season were affected by CX’s seriously poor quality. From treating customers like second class citizens and booting out our seats (because we redeemed our tickets rather than bought them, albeit using our own hard earned points), to the entertainment system not working for a long haul flight for nearly the whole cabin. Although I am a long-term, loyal, top tier member of Asia Miles, I am seriously thinking of switching allegiances. Formal complaints have also been ignored by the airline. Do they still care? Such a waste and such a poor representative of Hong Kong. Please improve and improve quickly