Originally Posted by
coke cans and winglets
Didn't happen to me but happened to a close friend and this was too funny to not throw on here. Friend loves flying Delta and despite it being super out of the way wanted to fly them from NAS-PBI. Obviously, fare rules do not allow this as NAS-ATL-PBI is not a legal routing. But he went to iMessage to see if anything could be done without booking a multi city or two one ways. The response was truly spectacular. The iMessage agent asks my friend to confirm his departure city, for which he said Nassau. But the agent came back and said there are no available options from NAS-PBI but wanted to know if a BNA-ATL-PBI flight would work instead. My friend responds and says BNA is like 1,000 miles away from both NAS and PBI. Agent comes back again and says "got it however we have no flight from NAS-PBI only from BNA-PBI via ATL." Glad to know that the supreme intellect of this iMessage agent thinks a BNA option is any good for NAS. Must be able to teleport now! Is this being sold as an option for 10,000,000 SkyPesos? Is there a way he can do any sort of FCM buy ups on the teleportation machine?
I've had that not for Delta but for the company travel agency (which is an external company that I won't name). I think what's happening is that those agents are not from the US or don't know the US geography at all and therefore just mention airports options and legs that are available in front of their eyes.
I had a LGA AVL cancelled out of the blue and was trying to rebook with them. They wouldn't have an option with neither LGA, JFK or EWR, and would begin proposing me to do ATL AVL and I was like: what do you mean? How do I get to ATL from NYC? That's when I thought they had no idea what the geography was.
That was on the phone btw so not a chatbot.