I regret to take back my words after an underwhelming stay over New Year’s Eve. While the hard product is still uniquely word class, and housekeeping did a wonderful job, the rest fell flat. Perhaps the most disastrous part was the famed Raffles Buttler service. From getting pampered during our first stay to waiting for hours to get water delivered, suite number being asked a zillion times, and being charged for plain cappuccino's, it was quite a fall.

The staff at Four Seasons Pearl reminded us of the once great service at Raffles.