Originally Posted by
Sigwx
Ahh silly season in the 261 team is back I see.
Sorry to hear that they are treat you as if you are as thick as mince, nice to know how much they value you.
This is fully down to a tech delay and was indeed a left hand air conditioning pack failure that caused a return to stand. Every minute is a result of that.
After either 8 weeks or an “out answer won’t change” email, proceed to CEDR. It is fully in scope, just a shame they’d rather wind you up and make to go to harder lengths to obtain your compensation.
I have a similar reply from the BA 261 team on a similar case - mine was a misconnection triggered by a 63 minute delay. The delay was caused by a technical issue followed by time needed to have a take-off slot reassigned. BA 261 team did a similar exercise by isolating a big part of the delay as ATC and "
extraordinary". It feels like BA is milking the ATC argument to the max, given every delayed flight involves some ATC waiting time. I've taken the case to CEDR.
The thread below touches on a similar ATC argument made by BA which was rejected by CEDR. Note the full CEDR reasoning against BA posted in the thread, which sets a high bar ATC to be
extraordinary. It essentially says short ATC delays (anything below 3 hours) are part of airlines' day to day operation and not "extraordinary".
https://www.flyertalk.com/forum/brit...control-3.html