Originally Posted by
AlwaysFlyStar
I had a very annoying issue with this back in 2015 or so, and ever since, I only use the points when I am paying in person. Takes an extra minute or so, but far easier than the hours I wasted getting those points returned...
I had the same issue with a booking I had for July 2017 at the Cairo Sofitel. I was based in Qatar and Egypt blockaded Qatar. Neverr got the trip to Egypt and Accor never refunded the reservation points. Good times! :-/