Originally Posted by kabroui

I stay here a few times a year and usually apply a TSU... not necessarily because the junior suite is anything fantastic, but rather I always have plenty of them to use up and I usually stay for five days or longer. It's certainly larger and the living area/bedroom/bathroom are kind of separated, plus there are 2 tv's and a large bathtub in the suite. I've never been upgraded further so can't comment on the larger suites. Transport to/from the airport is free for globalists, but you need to arrange a pick up via email before your arrival. They will typically contact you a few days before your arrival. Never had a problem with this, altho they can be a bit late sometimes. I've always gotten a welcome gift (usually a bottle of mineral water and a local sweets sampler box and a small Mayan souvenir type item). Daily housekeeping is excellent, rooms are kept impeccably clean, staff checks daily for laundry service...

Breakfasts are excellent and the staff here are very friendly and helpful. For lunch and dinner, there are probably better options outside of the hotel, although I can't say I'm much of a fan of the local cuisine and in Z10 there is an abundance of US chain restaurants (PF Changs, Applebees etc) that are lousy and overpriced. The hotel was having a taco tuesdays dinner for awhile (not sure if this is still going on) that was pretty decent. Also, in the evening, the top floor restaurant is more popular than the downstairs.

Originally Posted by kevinjm

Agreed, the rooftop bar also has excellent cocktails and is busy and loud at night.
Pecorino around the corner has decent Italian. Arrin Cuan, 1km away, has excellent traditional Guatemalan food.