Hello FlyerTalk community,
I'm in need of some guidance regarding a delayed flight experience on the 14th of June from London to Chicago. The delay amounted to be over 5 hours roughly, causing us to reach our destination at 11:20 pm instead of the scheduled 6:15 pm. This was particularly challenging as I was travelling with my family, which includes two young children, a 1-year-old and a 4-year-old. We booked our business class tickets using a 2-for-1 voucher from BA Amex. Upon addressing this with BA, the representative claims the delay was under 180 minutes, thus not qualifying for EC261 compensation, despite us being delayed on the tarmac for 5 hours and missing out on our dinner service. They offered a £400 e-voucher, but I'm puzzled by their calculations and insistence on the delay being less than 180 minutes. Is there a way for this representative to calculate 180 mins which I am missing, they are insisting this is the case after 3 correspondences with them which seems odd to me also. Now saying we are correct and ‘This means you won't receive any further responses from us about this claim'
They've mentioned that if I take this matter to CEDR, the e-voucher offer will be retracted. I'm quite uncertain about how to proceed and could really use some advice on whether to accept the £400 e-voucher or pursue the case further with CEDR.
Thank you in advance for any assistance you can provide!