Originally Posted by
zubairv85
I was recently travelling on BA RUH-LHR-IAH in Club World. I purchased the ticket using 70k AA miles + $726 taxes. Flight from RUH to LHR took off without issue. After landing in LHR I get a text that my flight from LHR to IAH has been cancelled due to operational constraints and I have been rebooked later in the day via PHL on BA and AA but downgraded to economy. Flight from LHR to PHL took off late due to a cabin crew member being sick causing me to miss connect in PHL. BA automatically rebooked me on a UA flight for the next morning, also in economy, before I even landed in PHL.
What a journey. When this sort of thing happens it's best to reach out in this forum right at the time - I was aware of this one and there were other options, and some other people were sent Upper Class on VS instead. Water under the bridge now. Here it is helpful to appreciate the difference between compensation and reimbursement.
You should get reimbursement for Right to Care costs (see upthread about this) without issue, so you should claim this via the Portal first off. Mention there will be further claims but this aspect should be straightforward.
You should claim the extra baggage weight costs too, but I would do this as a separate case again via the BA portal. This may not be straightforward given the AA ticketing but you have to start somewhere.
For delay compensation do a standalone claim for that - 2 sentences long absolute maximum on the BA portal. They can see the details on their computer. This is compensation, not reimbursement.
For downgrade / Mennens - see the recent posts about this topic in this thread, and the links to the worked examples in post 48. BA is liable to this in law, however since it's related (at least in their minds) to ticketing, you will need to ask AA to do the Mennens calculations. Or let them up with a suitable recompense. This is finicky but you do have access to CEDR since BA is ultimately responsible if AA doesn't do the necessary. This reimbursement, not compensation.
For delayed baggage. No compensation, just reimbursement of your costs. If you are returning home this may be tricky. After 21 days you should claim for full repayment of the lost items, which is capped at about $1500. If you need (not want) to buy some items that are delayed then these can be claimed via the BA Portal.
I wouldn't normally advocate splitting this so much, but some things here are relatively easy, other components are going to be tricky.