We stayed here for two nights before Christmas on points. Good use given the cash prices. Very nice and small hotel with good location. Hotel was sold out on our dates so we did not get any upgrade. We also did not get any late checkout. Full breakfast was comped (i.e., buffet and one item from a menu) as well as tea/coffee. Coffee was actually horrible. There were two of us so we got two bears which will fit very nice with our collection of Conrad stuffed animals. I concur that staff was very nice and well trained. Parking is free but it gets busy so you might have to park at the back of the hotel. Also a short walk from a hotel is a very nice wine bar/restaurant called Cellar Door. I highly recommend their wine flights if you want to learn about different regions in NZ and you're into these kind of things. Overall, we'd definitely return.