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Thread: Denied boarding on Lufthansa flight despite having a ticket number
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Old Jan 3, 2024 | 6:28 pm
  #14  
SMK77
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Originally Posted by oliver2002
Even if you change things in the app, the ownership of the ticket is with the travel agent who has to reissue the ticket if it is a volontary change. The TA behind the CapitalOne dropped the ball and probably didn't reissue/sticker the ticket correctly. They would have been informed of the rebooking and subsequent no-show on the 16th and 26th. I would confront CapitalOne why they didn't perform their duties as your travel agent.
Lufthansa is not allowed to touch the ticket as this is indeed a travel agent ticket. Offering a change on their LH App with no agreed change/communication protocol with the travel agent should also be off limits. The LH App should clearly state that for any changes the passenger should contact their travel agent.
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