Originally Posted by gordiegem

Another update to the missing miles saga. So as directed by 'Lisetta', an Advantage Duty Manager last week, I telephoned Advantage again first thing this morning to request they apply for miles again. Miles apparently were last applied for on 4th December, so Lisetta last week stated that I had to wait 30 days after 4th December before miles could be requested again. I spoke to 'Nois' at Advantage this morning. After 50 mins of speaking to Nois, and being put on hold several times, so she could 'consult with 2 other agents', Nois told me there was nothing she could do to assist. She said I would have to speak to BA to have outbound trip miles released from our BA Frequent Flyer Accounts. I explained to Nois at Advantage several times that we do not have active British Airways Frequent Flyer Accounts, and BA had confirmed same, and our previously BA Executive accounts were last used 15 years ago, and were dormant as confirmed by British Airways. Nois was like a robot and kept referring me back to BA. At one stage she just flatly told me there was nothing she could do, and it was not American Airlines Advantage Club's Policy to communicate directly with BA. So really the attitude of 'Nois' was 'tough luck and you'll probably never ever see your missing miles now'. After a very frustrating 50 minutes communicating with 'Nois' I requested a Supervisor, and eventually was put through to 'Serge'. Serge seemed perplexed that Advantage had not resolved my issue, and queried whether I had reached out to Advantage previously. I now have a record of 10 emails I have forwarded to Advantage with their subsequent standard replies about our missing outbound mileage having being deposited in BA Frequent Flyer Accounts. This is despite us both not having current BA Flyer Accounts and producing our original BA boarding passes which have our AA Advantage Numbers clearly printed on them. Serge put me on hold and consulted with an AA 'support desk'. To my surprise after being on hold, Serge came back on the line admitting there is an issue with mileage being denied by BA, and that several Advantage customers have now been affected. I have waited nearly 2 months for an AA staff member to admit this!. Serge assured me that the matter is in hand and will eventually be resolved. He couldn't understand why previous Advantage staff members I've spoken to continually direct me back to BA, and keep putting the ball in my court. He apologised for this.

This has been 2 months of exasperating telephone calls and emails to both British Airways and American Airlines Advantage. I'm really hoping we do actually receive our outstanding miles for our outbound journey from 29th October, in the next few weeks. To date I have found that the AA Advantage staff you get initially connected to with when telephoning, don't seem to be interested in helping with the outstanding miles issue, and the Advantage Duty Manager (Lisetta) I spoke to last week wasn't helpful either. There seems to be a mentality from American Airlines Advantage Staff that 'it's a flight you took on British Airways, so it's up to you to liaise with that airline to sort out'. This is despite being told by British Airways any time I have made contact 'you're not a current member of our BA Executive Club so we can't communicate with you, it's up to the airline (American Airlines) whose flying club you are a member of to sort this issue'.

To anyone that is still missing miles, please don't give up. Keep at American Airlines Advantage Club. You're legally entitled to your missing miles. We're missing about 8k miles, through no fault of our own. We definitely linked our Advantage Numbers to our BA reservation from the outset, so I'm definitely not giving up!