Originally Posted by
GiddyKipper638
I currently have a case with CEDR which is currently sat for final adjudication. CEDR stated that decision should be within 15 days or sooner. Their website shows that the deadline for this decision is 2 January 2024.
With their own deadline date now passed, is there any action on my part required to chase etc.? I ask as I have never used CEDR previously so don’t know if this is the norm.
TIA
Spookily, CEDR responded with their decision a short while after posting and decided in our favour. I have accepted their decision. It does state that it is our responsibility to provide correct payment details to the airline. I recall that on the BA web form where I lodged the initial claim, it did not ask for my bank details (unlike a similar claim previously).
May I ask whether BA will contact me when made aware of the CEDR decision asking for bank details or should I be proactive in contacting them to provide? Again, apologies for the question but I have not been through the CEDR process before!