We have stayed here once and we’re underwhelmed by the lackadaisical staff and mediocre lounge. Granted this was about 1.5 years ago and only one stay, so things may have improved.
Definitely a great location, but not high on our list for a re-visit.
Cheers.
Haha I agree - the lounge has always been totally mediocre when I've stayed there too. Several properties across London have MUCH better lounges and food overall for sure.