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Thread: Denied boarding on Lufthansa flight despite having a ticket number
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Old Jan 3, 2024 | 7:26 am
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oliver2002
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Even if you change things in the app, the ownership of the ticket is with the travel agent who has to reissue the ticket if it is a volontary change. The TA behind the CapitalOne dropped the ball and probably didn't reissue/sticker the ticket correctly. They would have been informed of the rebooking and subsequent no-show on the 16th and 26th. I would confront CapitalOne why they didn't perform their duties as your travel agent.
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