I'd be curious to hear from AC insiders what the culture is like. From the perspective of a customer, it feels to me like the organization does not care at all about being excellent, it only cares about saying it's excellent and getting more Aeroplan members. But I'm heavily influenced by the endless technical problems with the IT and that so-called omelette, which I find simply inedible even though I only fly international J about once a month. Do the execs send a message that we will be the best, or is it more like let's just do a decent enough job folks, and gosh we already are.