Originally Posted by southsquare

This - 80,000 Avios being standard for a completely non-functional seat in long haul Club World is interesting. I had a very badly stained and ripped seat in CW on a long haul, on a paid full CW fare earlier this month, although it was in a lower fare bucket in Club World. The J cabin was full so the CSD couldn't move me to another seat. I offered to accept a voluntary downgrade to premium economy, or to come off the flight and wait for the next (I'm HBO and doors had not yet closed so that might be feasible) but CSD put me in the almost empty F cabin, telling me I'd be served last after they'd served both the J and the F cabins, that there'd be no F PJs, and that they'd bring CW menu and food to me in F (i.e. no F food, wine, service etc.) - as they did. Yesterday, the usual template email arrived from customer relations telling me they value me as a Gold member blah, blah...and offering 10,000 Avios. Is that enough? It doesn't feel right.