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Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old Jan 2, 2024 | 5:04 pm
  #665  
carlosdca
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Join Date: Nov 2007
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Originally Posted by AAway
I don't believe there's ever been a PPro desk (or Plat/gold in recent years), only EXP.
There has never been.
Elite calls (other than EXP or CK) are routed to the general desk like anybody else.
The call just get prioritized according to status.

​
​​​​​​The EXP desk used to consist of dedicated staff. I don't know if it's still the case since I'm not EXP for a few years now.
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